At Infoentertainment, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund guidelines carefully.
1. Return Eligibility
You may request a return if:
- The product is defective or damaged upon delivery
- You received the wrong item
- The item is unused and in its original packaging
- You request a return within 7 days of receiving the product
Note: Electrical parts, fluids, or custom-made items are not eligible for return unless faulty.
2. Return Process
To initiate a return:
- Email us at support@infoentertainment.online with your order number and a brief description of the issue.
- Attach clear photos of the product, packaging, and invoice.
- Our support team will respond within 48 hours with further instructions.
3. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method
- Shipping charges are non-refundable unless the return is due to our error
4. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. For exchange requests, contact our support team within 7 days of delivery.
5. Cancellation Policy
Orders can only be canceled before they are shipped. Once dispatched, the order must go through the return process.
6. Contact Us
For questions or concerns regarding returns and refunds, reach out to us at:
📧 info@infoentertainment.online
🌐 https://infoentertainment.online